Smart Indoor Camera v5.24.0 En avant
Dear customers,
We are releasing today the release v5.24.0 on your Smart Indoor Cameras.
The associated changelog:
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Fix HomeKit Secure Video not properly recording after iOS/HomePod 18 release
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Improve product installation connectivity check
Kind regards,
Christophe
Commentaires
14 commentaires
Got two indoor cameras; one loaded the update to v5.24.0, the other keeps looping for days to trying to load and install.
Anything that I can do to force the install ?
Since the latest firmware update on Monday, the 18th of this month, the camera is no longer detected, and a green LED remains lit. I tried resetting it by flipping it, the green LED stays solid and never blinks, the app fails to find the camera. The history shows that an update was initiated, after which the camera disconnected. There's no indication of a successful update.
What steps should I take next? How to contact the support?
Hello
I'm sorry but after the update 3 cameras, the last ones purchased, completely dead, no light turns on, always cold, it is not possible to reinstall them because they do not show any sign of life.
I have six more purchased years ago to throw away because there is no assistance center. I have had contacts with your assistance center without obtaining any result. I would not like to change because I have 10 sensors connected to the cameras, but you do not leave me any choice and you push me to change brand.
I will not add anything else at the moment
I also recently got problem with my indoor camera. constant red light. When i try to install from wifi it turns green a short time and then back to red. no signal no contact. I have tried to install via cable and windows program from laptop. Returns error code 2/2 please startover or contact support. Here i am now. What did go wrong with your latest update?!??
Hello,
I would like to remind you that the forum is intended for discussion and mutual support among Netatmo users. For personalized assistance, please submit a request through our Help Center. Visit https://helpcenter.netatmo.com/hc, select the product and article that best matches your issue, and click "Send a request" at the bottom of the article. Our Support team will then get in touch with you via email.
Have a nice day!
Well, I guess that we are all hoping that one of us would find a fix to our issues - thus all the comments.
However, no-one has a solution yet.
And the helpcenter usually tells us to re-install, which does not change anything to sort out the issues ...
I can confirm that I am also affected. I ordered a new indoor camera a few days ago and it took about 3 days of tries and fails before it updated. Since then, the camera disconnects for many hours and has become quite useless; sometimes it reconnects but often it requires a power cycle.
This is probably the worst product I ever encountered since I’m buying on line. Bought it on A. Never worked and Netatmo refused to fix it or replace because I didn’t buy here. A. Returned back but still doesn’t work. Connection drops after May be 5 min or one hour. Highly unreliable. This last firmware doesn’t do anything better if you succeed to install it… terrible, terrible.
The only argument to buy the indoor camera from Netatmo is the design. I would immediately switch to eve, but their cams are so ugly...
Complete le unstable, continuos disconnect and Connect, completely unusefull product
Sinc three days the Welcome camera is no longer detected, and a green LED remains lit. I tried resetting it by flipping it, the green LED stays solid and never blinks, the app fails to find the camera., reset ist mot possible
I have since 5 years had three indoor cameras and two outdoor cameras from Netatmo, and I'm reasonably happy with them all. However, one thing I never understood; Why do the indoor camera get so damn hot? Other competitor brands can run on batteries while you can almost boil eggs on the Netatmo camera!
Secondly, the dependency on SD-memory-Cards is causing trouble. They are notoriously unreliable, even the more expensive cards are unreliable. Whenever your camera drops off the network, it is likely because your SD card is dead. The Netatmo cameras eats SD cards, and it has become a fairly costly consumable in the long run. Totally unnecessary. They could have instead used a soldered MMC or M2 SSD memory chip.
Bottom line; When are we going to see a new and up-to-date camera product line from Netatmo? Or has development stopped completely?
Hi oyvindo,
1. It is normal for the camera to feel warm. Its aluminum body acts as a heat sink to dissipate heat without a fan. The Indoor Camera is designed to maintain safe operating temperatures and complies with IEC 62368-1 safety standards. To avoid excessive heat, do not place it in direct sunlight or near strong heat sources. However, the processor has built-in protection that shuts it down in case of overheating. Since the camera processes data locally without a fan, it naturally runs warmer than other devices. More information here.
2. Contrary to popular belief, SD cards do not have an unlimited lifespan. Like many electronic components, they wear out over time and need to be replaced occasionally. If you are experiencing issues with the SD card, feel free to get in touch with our Support team here.
3. We launched the new Indoor Camera Advance a few weeks ago. Discover it here.
Have a nice day 🙂
I bought an indoor camera. When I change the alert and recording settings in the App in order to trigger the siren, after 1 minute the app gets updated not to trigger any siren. Did you face a similar problem?
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