Smart Indoor Camera v5.24.0 En avant
Dear customers,
We are releasing today the release v5.24.0 on your Smart Indoor Cameras.
The associated changelog:
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Fix HomeKit Secure Video not properly recording after iOS/HomePod 18 release
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Improve product installation connectivity check
Kind regards,
Christophe
Commentaires
7 commentaires
Got two indoor cameras; one loaded the update to v5.24.0, the other keeps looping for days to trying to load and install.
Anything that I can do to force the install ?
Since the latest firmware update on Monday, the 18th of this month, the camera is no longer detected, and a green LED remains lit. I tried resetting it by flipping it, the green LED stays solid and never blinks, the app fails to find the camera. The history shows that an update was initiated, after which the camera disconnected. There's no indication of a successful update.
What steps should I take next? How to contact the support?
Hello
I'm sorry but after the update 3 cameras, the last ones purchased, completely dead, no light turns on, always cold, it is not possible to reinstall them because they do not show any sign of life.
I have six more purchased years ago to throw away because there is no assistance center. I have had contacts with your assistance center without obtaining any result. I would not like to change because I have 10 sensors connected to the cameras, but you do not leave me any choice and you push me to change brand.
I will not add anything else at the moment
I also recently got problem with my indoor camera. constant red light. When i try to install from wifi it turns green a short time and then back to red. no signal no contact. I have tried to install via cable and windows program from laptop. Returns error code 2/2 please startover or contact support. Here i am now. What did go wrong with your latest update?!??
Hello,
I would like to remind you that the forum is intended for discussion and mutual support among Netatmo users. For personalized assistance, please submit a request through our Help Center. Visit https://helpcenter.netatmo.com/hc, select the product and article that best matches your issue, and click "Send a request" at the bottom of the article. Our Support team will then get in touch with you via email.
Have a nice day!
Well, I guess that we are all hoping that one of us would find a fix to our issues - thus all the comments.
However, no-one has a solution yet.
And the helpcenter usually tells us to re-install, which does not change anything to sort out the issues ...
I can confirm that I am also affected. I ordered a new indoor camera a few days ago and it took about 3 days of tries and fails before it updated. Since then, the camera disconnects for many hours and has become quite useless; sometimes it reconnects but often it requires a power cycle.
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