Error code 0097-00003
hi. I received from my friend camera, but impossible to connect. All another systems from NETAtmo are working normally. tx for help. radek
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Commentaires
13 commentaires
Same Issue here - New WiFi router - Welcome camera won’t connect – Netatmo
This is a new "anti theft" feature - contact the support - they need to "unlock" the camera.
same problem here ! can someone unlock please ? No changes in router or anything. It just went dead some time ago.
You need to create a support ticket at Netatmo
how to open a ticket ? used to be a button , no more ?
Thanks.
Hi,
I Have the same problem : (Code d'erreur: 0097-00003).
How create a ticket ?
Thanks
Click here
https://helpcenter.netatmo.com/hc/en-us/articles/360021431951-How-to-install-the-Smart-Indoor-Camera
Scroll down to “was this helpful” and press “submit a request”
Also have this problem on all three cameras in my home, have changed the router and can’t reconnect…
I have the same issue after I swapped routers. Tried going through the set-up routine several times and keep getting to the same error page. The camera worked fine before I changed the router network from Sky to EE
I managed to fix the issue.
The steps to follow are:
1. Unlink the camera from the Netatmo panel (from the app).
2. Reset the camera and format the SD card: you can find the instructions here: https://helpcenter.netatmo.com/hc/es/articles/360021184992
3. Set up the camera again as if it were new from the panel (if you have accessories like the alarm, window sensors… you’ll need to reset all of them too).
Hope this helps!
I have the same "0097-00003" since changing my wi-fi. Others seem to be saying this is a "security feature" in case your camera is stolen and someone tries to connect it to a different wi-fi. How do I contact someone to fix this issue and allow it to connect to my new wi-fi? Is there an email address or telephone number I can use? Thanks in advance.
see post https://helpcenter.netatmo.com/hc/en-us/community/posts/25048388165778/comments/25137932554002
Same problem. Same error code. Please Help
This really works thanks to fjcaballeror!
The steps to follow are:
1. Unlink the camera from the Netatmo panel (from the app).
2. Reset the camera and format the SD card: you can find the instructions here: https://helpcenter.netatmo.com/hc/es/articles/360021184992
3. Set up the camera again as if it were new from the panel (if you have accessories like the alarm, window sensors… you’ll need to reset all of them too).
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