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My door lock appears as "Out of range" even though I'm right next to it. What should I do? Advanced Bluetooth Troubleshooting Guide

  1. The Smart Door Lock must be correctly installed and powered up. It will emit 2 short beeps when powered up. Check the user guide for more information.
  2. Quit and restart your app.
  3. Turn on your smartphone’s Bluetooth.
  4. If it is an Android, enable the location settings, then choose the high-accuracy location mode.
  5. Your smartphone must be within Bluetooth range of the product (less than 5 metres away from the product).
  6. During the set-up, disconnect all paired Bluetooth devices from your smartphone (speakers, headphones, keyboard, etc.).
  7. If it is an iPhone, iPad or iPod, authorise the Netatmo Home + Security app to access data from the Home app in your smartphone’s settings.
  8. If someone else has already set up the product, ask them to invite you to join their home and share control of the product.
  9. If you don’t know who the owner of the product is, restart the product to its factory settings. Insert the Property Card into the Smart Door Lock for 12 seconds.
  10. If the problem persists, the smartphone’s Bluetooth may not be working properly. Restart your smartphone, then try again.


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