- The Smart Door Lock must be correctly installed and powered up. It will emit 2 short beeps when powered up. Check the user guide for more information.
- Quit and restart your app.
- Turn on your smartphone’s Bluetooth.
- If it is an Android, enable the location settings, then choose the high-accuracy location mode.
- Your smartphone must be within Bluetooth range of the product (less than 5 metres away from the product).
- During the set-up, disconnect all paired Bluetooth devices from your smartphone (speakers, headphones, keyboard, etc.).
- If it is an iPhone, iPad or iPod, authorise the Netatmo Home + Security app to access data from the Home app in your smartphone’s settings.
- If someone else has already set up the product, ask them to invite you to join their home and share control of the product.
- If you don’t know who the owner of the product is, restart the product to its factory settings. Insert the Property Card into the Smart Door Lock for 12 seconds.
- If the problem persists, the smartphone’s Bluetooth may not be working properly. Restart your smartphone, then try again.
Updated