Help Center

Is my Netatmo Smart Door Lock connected to the Internet? Can I open my Smart Door Lock remotely?

For security reasons, the Smart Door Lock is not connected to the Internet. You therefore cannot interact with your product remotely, except in the specific case of using an Apple Hub: read the article Should I keep my smartphone's Bluetooth on?

The product communicates via:

  • Bluetooth with your smartphone.
    • To use the Netatmo Smart Door Lock with your smartphone, turn on the Bluetooth on your phone and place it within 5 metres of the Door Lock to ensure it is within Bluetooth range.

Although the Smart Door Lock is not connected to the Internet, to use your product with your smartphone, it must be connected to the Internet to open and use the Home + Security and Home + Guest apps.

  • NFC with your Smart Keys.
    • Your Smart Keys have an NFC sensor. NFC (Near-Field Communication) is a short-range wireless communication technology. This secure technology enables contactless payment with your credit card, for example.


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