In the event of an Internet outage

If your Internet connection is lost, the Thermostat will keep controlling the heating according to the current weekly schedule or the last setpoint applied before the connection was lost (Away mode, Frost-Guard mode, or a manual setpoint).

During this time, remote control and schedule changes are not possible. However, you can still use the physical buttons on the Thermostat to apply manual setpoints. Their duration will follow the value defined in the Home+Control app under Thermal Comfort > Default duration of manual setpoints (3 hours by default).

Please note that the Anticipation feature is disabled because it requires outdoor temperature data, which is unavailable offline.

All functions will automatically resume once the Internet connection is restored.

In the event of a power cut

Heating will not work as the boiler will remain OFF. However, your equipment is designed to resume functioning automatically as soon as the power comes back on.

Comments

The Thermo Hub may take a few minutes to reconnect after a power cut.

If it does not reconnect automatically after a power cut, follow the steps described here: What do I do if I cannot connect to my Thermo Hub?