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ORIGINAL Energy Range
ORIGINAL Energy Range
Setup - Installation
I have trouble installing my Thermo Hub
Can I use my Radiator Valve ORIGINAL without a Thermo Hub?
I'm moving into a home equipped with Thermostat ORIGINAL or Radiator Valve ORIGINAL products. How do I use them?
My Radiator Valve ORIGINAL does not react when batteries are inserted. What should I do?
How do I reset my Range Extender?
How do I reset my Thermo Link ORIGINAL?
See all 11 articles
Connection - Wi-Fi - Radio
My Radiator Valve ORIGINAL is no longer reachable, what should I do?
Will my products still work if my internet (Wi-Fi) goes down or if there is a power cut?
My Thermo Hub is unreachable, what should I do?
How do I reconfigure the network of my Thermo Hub?
My Thermo Link is no longer connected to its Thermo Hub, what should I do?
My Thermostat ORIGINAL is no longer connected to its Thermo Hub, what should I do?
App and notifications
How to find the different heating modes in Home+Control app
WebApp FAQ Energy
Heating regulation
I can't find the ECO/Comfort priority setting for my Radiator Valve ORIGINAL, where is it?
Why does my heating start earlier than the scheduled time?
My heating system cannot be turned ON and OFF too often, what can I do?
I've just installed my Radiator Valve ORIGINAL but the heating is not activating. What should I do?
How does the Anticipation work?
How does the open window detection work?
See all 7 articles
Product interactions
User Manual of the Original Thermostat
Where can I find the serial number or MAC address of my Energy ORIGINAL product?
My Thermostat’s batteries have nearly run out or have run out.
My Valve's batteries have nearly run out or have run out.
How does the Child Lock feature work?
My Thermo Hub LED is changing color, what does it mean?
See all 8 articles
Matter
Which ORIGINAL range devices are visible in a Matter ecosystem?
How do I manage Matter sharing?
Discover product features
How do the Hub and the Thermostat communicate?
Useful resources
Thermostat ORIGINAL
Updates
Energy ORIGINAL range
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