Help Center

How do I reset my Relay?

You only need to reset the Relay if you have a HomeKit configuration problem.

You do not need to reset the Relay in the event of:

  • Loss of Wi-Fi connection.
  • Wi-Fi reconfiguration.
  • Unexpected heating behaviour.

To reset:

  1. Plug the Relay into a 230V socket using the mains adapter or boiler adapter. The LED should blink five times then go out.
  2. Press and hold the Relay button for 20 seconds. For the first 15 seconds, the LED will blink slowly (glow). Keep pushing the button until the LED stops blinking then blinks quickly five times. HomeKit and Wi-Fi credentials are deleted in this operation.

NB:  Data related to the Netatmo account, such as history and settings of the Netatmo app are not affected by this process. If you wish to delete your personal data, please follow this link: How to delete your data?


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