• How do I test my Relay's power supply?
• I lost or broke a part of my Thermostat, how do I get a new one?
• How can I change the type of installation of the Thermostat, from wired to wireless or vice versa?
• I have several independent heating sources, how do I control them all with the Energy app?
• Which Netatmo heating solution should I choose for my home?
• I moved into a house equipped with Netatmo products, how do I use them?

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• I have changed my Wi-Fi Network (new router, new password...), how do I reconnect my Relay?
• I cannot connect my Netatmo devices to my Wi-Fi network. What should I do?
• What do I do if I cannot connect to my Relay?
• My Thermostat is no longer connected to its Relay. What should I do?
• Advanced network troubleshooting guide.
• I am not able to connect the Relay to my Wi-Fi network with my Huawei phone running Android 10, what can I do?

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• Management of the weekly schedules in the new webapp
• WebApp: a new redesigned interface, find out what's changing and why.
• New WebApp and energy savings reports
• How to modify the weekly schedule, how to apply different temperatures room by room?
• WebApp FAQ Energy
• The Netatmo application is not available for my Android Smartphone.

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• The temperature recorded by my Netatmo products is different from that shown on my usual thermometers. What should I do?
• How do I set up my products so they do not switch on the heating if I am away for a long period or during the summer?
• Why does my Thermostat remain in Hysteresis mode even when I try to activate the advanced heating algorithm (PID)?
• How do smart heating algorithms work?
• What do I do if the advanced algorithm (PID) is not working properly?
• Why does my heating switch on before the end time of the Away or Frost-Guard mode?

• What is the predictive heating function (Auto-Adapt)?
• Is the predictive heating (Auto-Adapt) not reaching the desired setpoint temperatures?
• Auto-Adapt is not working properly. What should I do?
• How to improve Heating Prediction (Auto-Adapt) with the Netatmo Weather Station?
• Why does my heating come on earlier than the time programmed in my schedule?

• The screen of my Thermostat or my Valve has a fault, what should I do?
• User manual of the Energy products
• Suspension of IFTTT services for your Energy products
• How can I get around the limit of 10 rooms containing products?
• I bought a second-hand product (reconditioned as new or not), what are the recommendations?
• A logo appears on the Thermostat screen, what does it mean?

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• Is my product compatible with Apple Homekit?
• Where can I find the HomeKit setup code?
• How do I allow "Home Data"?
• How to allow Home app in iCloud?
• How to share control of your Apple Home?
• HomeKit does not work when I'm not at home.

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• What are Amazon Alexa and Amazon Echo?
• How do I set up Amazon Alexa to control my Netatmo products?
• How do I use my product on Alexa?
• My account is linked to Alexa, but I don’t see my product in the Alexa app.
• My Amazon Alexa assistant says that my product is not responding.
• How do I remove access to my Netatmo products in Amazon Alexa?

• What is Google Assistant and Google Home?
• How do I set up “Google Assistant” to control my Netatmo products?
• How do I use my product on Google Assistant?
• My account is linked to Google Assistant, but I don’t see my product in the Home app.
• My Google Assistant says that my product is not currently available.
• How do I remove access to my Netatmo products from my Google Assistant?

• Is my installation compatible?
• How does the Relay connect to the internet?
• How do the Relay and the Smart Thermostat communicate?
• How many Smart Thermostats can I add to the same Netatmo account or the same house?
• Can I control my Smart Thermostat from a PC?
• How is the Thermostat controlled?

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• Smart Thermostat

• Smart Thermostat