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I can’t setup the Smart Outdoor Camera. What should I do?

Outdoor Camera Original (2026)

  1. Restart your router and your smartphone.
  2. Restart the Camera (from the circuit breaker). The status LED should light up Green for a few seconds.
    1. If the status LED does not light up at all, contact us.
    2. If the green LED stays on permanently, try briefly pressing the button located under the camera.
  3. Open the Home + Security app and, in the settings, choose "Install new products". Follow the instructions.
  4. If you tried to install your camera on a 5 GHz access point and it failed, try with a 2.4 GHz access point. Once configured, the camera will receive an update within the next hour, after which you can switch back to your 5 GHz access point.
  5. If you are trying to install the camera on a Wi-Fi repeater network:
    1. Make sure it does not have the same name (SSID) as your router.
    2. To test, try connecting the Camera directly to your router (by changing the network your smartphone is connected to).
  6. If the problem persists, refer to our Advanced network troubleshooting guide.

Smart Outdoor Camera (2015)

Steps

  1. Reboot your router and your smartphone.
  2. Reboot the Camera (at the fuse). The floodlight should turn on a few seconds.
    1. If the floodlight doesn’t turn on at all, contact us.
    2. If the floodlight stays on forever, change the Camera’s SD card.
  3. Open the Home + Security App and from the settings choose “Install new products”. Follow the instructions.
    Note: If your Camera doesn't detect the QR code, vary the distance between the code and the lens and make sure that the code is well illuminated (don't try it at night for example). Once the code is detected, the Camera's LED will start blinking rhythmically.
  4. Make sure your smartphone is connected to a 2.4 GHz network. The Camera is not compatible with other frequencies.
  5. If you try to install the Camera on a Wi-Fi repeater:
    1. Make sure it doesn’t have the same name (SSID) than your router.
    2. To test if there is an issue with your repeater, try to install the Camera directly on your router (by changing the network your smartphone is connected on).
  6. If the problem persists, follow our advanced network troubleshooting guide.

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