• How do I test my Relay's power supply?
• I moved into a house equipped with Netatmo products, how do I use them?
• Nothing happens when I put the batteries into my Thermostat or when I push the (+) and (-) buttons, what should I do?

• I have changed my Wi-Fi Network (new router, new password...), how do I reconnect my Relay?
• I cannot connect my Netatmo devices to my Wi-Fi network. What should I do?
• My Thermostat is no longer connected to its Relay. What should I do?
• What do I do if I cannot connect to my Relay?
• How do I reset my Relay?
• There is no Wi-Fi signal near my heater. What do I do?

See all 8 articles

• Can I control multiple Thermostats from the same application?

• Is my boiler OpenTherm compatible?
• How does the Domestic Hot Water control work?
• How do the OpenTherm modulation algorithms work?
• Why does my heating switch on before the end time of the Away or Frost-Guard mode?

• Is the predictive heating (Auto-Adapt) not reaching the desired setpoint temperatures?
• Auto-Adapt is not working properly. What should I do?
• Why does my heating come on earlier than the time programmed in my schedule?
• What is the predictive heating function (Auto-Adapt)?

• The screen of my Thermostat or my Valve has a fault, what should I do?
• How can I get around the limit of 10 rooms containing products?
• How do I find my product’s serial number (or its MAC address)?
• I'm moving out, what do I do with my Netatmo products?
• I wish to return/sell/give away a product associated with my Netatmo account.
• My Thermostat’s batteries have nearly run out or have run out.

See all 12 articles

• Where can I find the HomeKit setup code?
• Is my product compatible with Apple Homekit?
• HomeKit does not work when I'm not at home.
• My products work correctly in the Netatmo app but don’t appear in my Apple applications (Home and Siri).
• How to share control of your Apple Home?
• How to allow Home app in iCloud?

See all 7 articles

• Who can control the Thermostat?
• How many Smart Thermostats can I add to the same Netatmo account or the same house?
• How do the Relay and the Smart Thermostat communicate?
• How does the Relay connect to the internet?

• Smart Modulating Thermostat

• Smart Modulating Thermostat