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Comments
80 comments
Hello,
Thank you for your messages and for bringing this to our attention.
Our engineers have been alerted about this bug concerning the notifications and a fix has already been deployed. We keep monitoring the situation as some delay might still occur under certain circumstances.
If you keep facing difficulties, we recommend to temporarily disable the "Smart Notifications" in your application. To do this, please follow the below :
Your notifications should then be more responsive.
Have a good day,
Giada
I've been having this issue for several weeks, and it has affected all of my Netatmo cameras.
Some delays are hours long!
Today, for some reason I don’t know, all videos in the timeline were deleted! This cam is scrap!
Having the same problem for past 2 weeks. Delay can notify upto an hour or two later. Quite alarming when this is late at night.
Fix this issue Netatmo and quick… please
Hello Netatmo Team too!
Very bad improvements since last update!!! I have the same problems! I'm getting 20-30 min delay in messages! Very bad! Please solve this problem, it is not a camera for security anymore!
Hi, same problem with my dorbell camera since some days. Notification sent 30 minutes after reel event.
Tried to set Google DNS servers adresses as advised on support on my router. (8.8.8.8 and 8.8.4.4).
Seemed to work à wile but now delayed again :-(
I opened a case on support today …
Same Here. For two or three weeks notifications are 30 minutes delayed. Very frustrating! This is THE key feature of the camera and is not working as it should. Please solve it asap. Thanks!
I ditto have the same issue for both doorbell and outdoor camera.
Now not security device anymore. I’ve raised a case to Netatmo as well.
Hey. Netatmo. Pleas fix this problem ASAP. Or I will chose an another security solution for my new home. Br Ken.
Disable the Smart notifications then it’s works again. 😉
Same for me - getting alerts for things that happened at least 20 mins ago at the moment. This is very annoying especially as I’ve just purchased a camera to replace one that broke and Netatmo told me wasn’t repairable.
I have exactly the same problem. Notifications appear with a delay of half an hour, while the video comes in a few seconds.
Same problem here 10-20 delay in notifications from the Presence camera
Only 20min delay you're so lucky my notifications arrive an hour or two after the event at best
Yes I have this problem but I think it is caused by the Smart Notifications option in the Alert and Recordings settings.
Switching that off appears to bring the notifications back to just a few seconds.
Thanks Ian
Trouble is I don't have that option in the "Alert and Recordings settings" section FYI I have a Presence cam
Yes same as mine Smart Outdoor Camera seems to be current name. Setting is via the Security app mine us version 6.0.3 (996) in bottom LH corner of settings page
Annoying 10...30 min delays on security camera. Notification comes at same time to my phone and IPad but delay is loooong. I use camera to see customers coming to door. Now they leave before notification comes. Not Good!!!!
Now very confused
The Androd App I'm using is "Home & Securty" it was last updated according to the "What's New" section on the Google Playstore Page is 6 March 2024
However if I open the app then select "Settngs" and go down to the botton of the page it says App Version 4.01.6. So which is anyone got the same?
I only have 3 icons at the bottom of the Settngs Page Left to Right
Home (House) Timeline (Clock) Gear Wheel (Settings)
Pete
ian
version 6.0.3. is it for android or ios?
IOS
Previous reply still pending approval.
Too cryptic?
Version is for IOS - sorry should have made that clear.
Same issue. iOS.
All I can say is that, after switching Smart Notifications off, I get notifications within 7 seconds of stepping in front of the camera.
They were typically 20 minutes or more late.
10 years of using my netatmo outdoor security camera I’ve never had a problem until now
Now my cam is missing events! This is really bad!
Same same, delays of up to 1h on notifications, now useless as a security camera! Fix it!!!
Same issue, delayed notifications 15-30 mins.
Hi,
Very much better this morning, less than 1 minute !
Did Netatmo solved the issue ? Any one has this ?
Hello Giada,
in the latest version for android (4.0.1.6) the Alert & recording settings section does not have a "Smart Notifications" option.
Is there anything we can do or just be patient?
Hello @GeoG,
In both OS, Android and iOS, Smart Notifications are exactly in the same page.
General menu > Alert & recording settings > Smart Notifications
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