wind gauge base

martin

good morning, trying to find the new base for wind gauge (part L), but no chance to find it anywhere. 

preferably a supplier in CZ. thanks a lot

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Comments

6 comments

  • Comment author
    GEORGzer Community moderator
    • Edited

    Take a look here, Wind Gauge „L. Base“ is the last one in the list.


    https://helpcenter.netatmo.com/hc/en-us/articles/21894924977810-I-have-lost-or-broken-a-part-of-my-Weather-Station-module-how-can-I-obtain-a-new-one

     

    Go to „Submit a request“ and send them the necessary information.

    • the serial number of the product
    • the reference (letter) of the part
    • a copy of the original invoice
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  • Comment author
    martin

    I did that, no reaction, no response

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  • Comment author
    GEORGzer Community moderator

    Sorry to hear that. Maybe they will respond now since the holidays have passed.

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  • Comment author
    Giada Community manager
    • Edited

    Hello martin,

    We did email you yesterday at 12:23.

    Please check your spam folder.

    Please note that it is strictly prohibited to post any personal information, such as phone numbers and email addresses. Welcome - Forum guidelines

    Have a nice day!

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  • Comment author
    lambrethsen

    I have the same problem as many others with a broken screw in the base of the wind gauge base.
    All the links you have regarding the problem in this helpcenter leads nowhere. Please help me fond a correct link for spare parts.

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  • Comment author
    GEORGzer Community moderator

    You’re right, the site with the spare parts either got removed or it is a webserver issue.
    Maybe Giada shed some light on that 🙃

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