GEORGzer Community moderator

1. Community
2. [EN] Smart Thermostat
3. relay is unreachable

Follow the instructions in the app to reset the wifi connection, maybe setting it up again helps.

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• April 10, 2024 07:05
• 1 vote

1. Community
2. [EN] Smart Radiator Valve
3. number of bridges in setup?

You can add a second Relais to your account, but it will be treated like a second "home" with it's own schedule. This setup also won't be able to communicate with the first setup, so if you have a ...

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• March 25, 2026 16:05
• 0 votes

1. Community
2. [EN] Smart Home Weather Station and accessories
3. Weather station 2 gen gray base module

👍

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• March 12, 2026 08:57
• 0 votes

1. Community
2. [EN] Smart Home Weather Station and accessories
3. Weather station 2 gen gray base module

If the box didn’t contain what the picture on it shows, I‘d ask the shop for a replacement.

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• Edited March 12, 2026 07:33
• 0 votes

1. Community
2. [EN] Smart Radiator Valve
3. Battery cover stuck

Press the palm of your hand on the lid of the Valve and turn it counterclockwise.

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• Edited March 12, 2026 08:58
• 0 votes

1. Community
2. [EN] Smart Home Weather Station and accessories
3. Trouble installing Weather Station Shield

Sounds like a packing error. Either contact your reseller and request a replacement or contact Netatmo directly requesting a spare part (bottom of the page). https://helpcenter.netatmo.com/hc/en-us...

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• Edited March 05, 2026 09:09
• 0 votes

1. Community
2. [EN] Smart Thermostat
3. Submit a request page not working

👍

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• February 27, 2026 10:21
• 0 votes

1. Community
2. [EN] Smart Thermostat
3. Netatmo Thermostat shows heating active but boiler does not fire after long standby

Thanks for clarifying. I‘ve moved this topic to the „Smart Thermostat“ section. Fulfilling my Community-Janitor duties 😋

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• February 26, 2026 23:12
• 0 votes

1. Community
2. [EN] Smart Thermostat
3. Netatmo Thermostat shows heating active but boiler does not fire after long standby

That’s why I asked if both boiler and Relais were on the same breaker, to know if only the boiler restarted or the Relais as well. To rule out a boiler defect (otherwise than you already did with j...

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• Edited February 26, 2026 22:30
• 0 votes

1. Community
2. [EN] Smart Thermostat
3. Netatmo Thermostat shows heating active but boiler does not fire after long standby

I see. Would be interesting to see what would happen if you did to narrow things further down. However Relais hardware defect seems most likely. If you‘re still in the warranty period I would sugge...

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• February 26, 2026 21:24
• 0 votes