Network Lock is a security feature that prevents a Netatmo camera/doorbell from sending videos to the app if it is connected to a network other than the one selected during the last camera configuration via the Netatmo app.
Purpose: to prevent a former owner from retaining access to the camera/doorbell after a network change.
When is a camera/doorbell locked?
A camera locks in the following cases:
- New product or reset to factory settings.
- Network configuration change outside the Netatmo app, for example:
- Switching from Wi-Fi to Ethernet.
- Addition of a new Wi-Fi network via iOS settings.
- Installation via the Apple Home app.
- Failed configuration attempt via the Netatmo app.
How does it work?
The camera/doorbell checks the characteristics of the box/router to which it is connected.
If these characteristics change or are not correctly reported by the box/router, the camera/doorbell considers this to be a risk of unauthorized movement or attempted compromise and automatically locks itself.
It does not lock if:
- The Wi-Fi name (SSID) and password remain the same.
- The camera/doorbell remains on during the box/router change.
How do I unlock the camera/doorbell?
- Configure the network via the Netatmo app.
- A notification and a message in the video player will indicate the procedure.
What should I do if unlocking does not work?
Please contact support using the “Submit a Request” link at the bottom of this page, ensuring that you comply with the following points:
1. Leave the camera/doorbell installed and turned on
2. Provide a photo of the label with the product's serial number
3. Select the reason “Remote access to the camera has been blocked (unverified connection)” when creating the request
Actualización