Offline, but still recording
Hi.. My Netatmo Presence is offline in the app and on my PC, but the detection and recordings works fine and previews are visible in the app. I have tried to reset it numerous times and it will go all the way through the setup, including connecting to WiFi. But if I look in the camera config, there is no network connection..
If I look in my router (Google Mesh) the camera has an IP address and connection testing works fine.. What's wrong?
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Still not working here!
Thanks for not telling us
In order to try to solve this issue, I removed all camera and I try to renstall only one camera.
Now I receive error:
Remote access to this product has been blocked (unverified connection)....
Same problem here. Google mesh, cameras connect and are assigned IPs, but app says unconnected. I still get notifications about timeline events, but can't watch videos.
What's more annoying is our neighbours just said yesterday someone tried to break into their shed and I can't turn our Presence's floodlight to On or Auto.
Its worked for years before this, now nothing. Wifi reset does nothing and problem seems to be with app or netatmo.
...and nobody from Netatmo are taking care of this!!!
Offline Again
One Camera still on and the other one go down !!
On of my outdoor camera is disconnected again! I am sick of Netatmo!!!
Hi Team
Since Thursday afternoon the secure app complain no connection to the outdoor cameras!
Within HomeKit all outdoor cameras are accessible with livestream but with only. No access to historical data!!!!!
I done everything you suppose to do in this situation.
No success!!
Please check your servers and connectivity to the security app clients! No connection no uploads possible!
Thank you
I have the following problem with my NETATMO Presence:
Since today, the camera can no longer be correctly integrated into the WLAN.
Although it is not properly integrated, it is still recording and can be seen and accessed under Home Kit.
When the camera detects movement, I receive a push message from the NETATMO Security app on my iPhone with a thumbnail preview of the recording.
So basically almost everything works, except for the NETATMO Security app, in which I can't make certain settings and no videos can be played back.
I have reset the camera to factory settings and set it up completely from scratch. The camera is connected and communicating, but is not showing any videos.
My router has the latest updates and still doesn't work. The failure has been going on for 2 to 3 days now. Sometimes the video display works for a short time, but then disappears again.
I am already looking for an alternative product. The unreliability will soon no longer be acceptable to me.
Where can I request a refund and return the product ? 🤬
We had people rummaging around our garden earlier today, but who knows what they were up to? I can see the timeline event, but the app won't let me see the video.
The outdoor camera is disconnected again.
Still offline, very bad!
When will they fix?
Online since 01:30 AM
So….. on and off for three days. Camera recording but disconnected so can’t turn it off. Netatmo please fix the issue. 3 days is totally unacceptable!
Hallo, I have the same problem! The problem started after iOS update, I think it’s an application bug…
No, it is not application-dependant. I am using Android and the issue is shown either on the App and on the browser.
Ah…ok…thanks
Hello,
You may not be able to use some of our services at the moment. Our teams are working hard on fixing this as soon as possible. All services will be restored automatically, no action on your part is necessary.
We sincerely apologize for the inconvenience.
Moreover, I would like to remind you that messages on this forum must be written in French in the French section, and in English in the English section. Any post made in the incorrect area will be moved, and any post made in a different language other than that of the section in which it appears will be deleted.
Have a nice day.
@Giada,
first of all, thank you for the information and for rectifying the fault!
However, it would have been very helpful if the users had been informed about the problems in good time.
This could have saved a lot of time and trouble for many users who were looking for the fault in their devices.
Could this be improved in the future?
@wikicobra thanks for the constructive comment. It would indeed have been helpful to inform us.
@wikicobra
Thank you for your feedback. I understand your frustration and am deeply sorry for you experiencing this issue during the past weekend.
I will pass your feedback on to the team concerned to improve this aspect.
We appreciate your patience and wish you a nice day 🙂
The error still persists even after several restarts - there is no live image, but the recording works perfectly fine.
I confirm. I have restarted many times the camera, but it is still disconnected.
@Giada: monitoring of my Camera was OFF when it has been disconnected. Now it is still disconnected, how can I switch monitoring ON in this situation?
@Giada not sure what they fixed. Just disconnected again 🤷♀️
@fabio: The monitoring can only be reactivated when the camera is accessible again via the app. This is a very unfortunate situation. There is no direct connection to the camera. For example, via a web interface. That would be another item on Netatmo's software development to-do list.
@obiede, you cannot just say "it is an unfortunate situation" . I remember you that you are selling security cameras and not hamburgers. A greater care for reliability is required, given also the cost of the device.
@fabio: I am not part of Netatmo, but, like you, am just a private user of Netatmo technology.
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