Summary
Between approximately 09:22 (UTC+2) and 18:00 (UTC+2) on July 5, 2023, one of our provider experienced an outage.
Impact: The Security products of some of our users may have been affected by a failure of the push notifications or the update of events on the Home + Security Application.
Timeline
- July 5, 10:57 (UTC+2)
One of our provider indicates us that they observed issues on multiple clusters which correlates with what we observed. - July 5, 11:18 (UTC+2)
The outage has been confirmed by the provider, we are pending resolution from them. - July 5, 17:00 (UTC+2)
The provider continue applying mitigation actions and monitoring the status of this issue.
We will provide another update when we have new information to share. - July 5, 18:00 (UTC+2)
The provider indicates that the outage has been repaired.
Updated