In rare cases, an incident may cause unavailability of some features, especially those related to remote access.
When this happens, the app may display an information message and redirect you to this page to provide additional context.
What happens when an incident occurs?
When a technical incident affects our servers, some cloud-based features may be temporarily unavailable, including remote access through the app.
No action is required on your side. Our technical teams handle the incident and work to restore normal service as quickly as possible.
What is the impact on your products?
Even if our servers are temporarily unavailable, your Netatmo products continue to operate independently.
Depending on the product type:
Cameras continue to record events, and security devices (alarms, door and window sensors, smoke detectors, or carbon monoxide detectors) continue to protect your home.
Thermoregulation products (thermostats, radiator valves, or air conditioning controllers...) continue to regulate temperature based on your existing settings.
Switches and connected devices continue to work in local control mode.
Manual control remains available.
Only features that require a connection to our servers may be temporarily limited.
What happens to your data?
All data recorded during the incident is preserved. It is automatically synchronized and becomes available in the app once services are restored. No data is lost.
Do you need to take any action?
No. All features are automatically restored once the incident is resolved. We simply recommend waiting until service returns to normal.
Where can you check the status of Netatmo services?
For up-to-date and more technical information about the status of our services, you can visit our status page: https://health.netatmo.com
This page lists impacted services, their current status, and progress toward full recovery.
Updated