Help Center

Service Incident - 01 August 2023


We apologize, some of our services are temporarily unavailable.

Our teams are currently working on resolving the incident so that everything gets back to normal as soon as possible.
All features will be restored automatically, no action on your part is necessary.

Situation:  Installation page displayed when opening the Home + Security app on iOS. The cameras are still accessible on the Android application, Apple Home and the web app

There is no need to reinstall your Netatmo product(s) or application(s), or reset your cameras.

Thank you for your understanding and your patience.


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