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How do I find my product’s serial number (or its MAC address)?


  • The serial number is composed of one letter followed by six characters (ex: gxxxxxx).
  • The MAC address is in this format: 70:ee:50:xx:xx:xx.

You can find the serial number / MAC address of your Smart Video Doorbell:

  • If your Doorbell is already linked to your account, go to the Home + Security app > Settings > Manage my home > [product's room] > [product's name] > Serial number
  • On the back of the product

  • On the packaging


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