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Where can I find my product's serial number (MAC address)?

This consists of a letter followed by six numbers (example: g123456).
The serial number can be found:
  • On the product packaging
  • On the back of your Smart AC Controller
  • In the Home+Control App. For products that are already installed, you can find the serial numbers in the Netatmo app settings. Go to: Manage my home > Remote control room name > Name of your remote control > Serial number / MAC-Adresse.


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