Netatmo’s online shop has been completely revamped!
If you created an account before July 17th, 2025, your account is still active. You can log in using your existing email address and password.
However, please note that the order history from the previous version of the e-shop is no longer visible in your account.
Rest assured: Netatmo still retains access to your past purchase records. If you need an invoice as proof of purchase, simply contact us and provide the following details:
Your first and last name
Your order number
The email address used for the order
We can send you a copy at any time.
To contact our Support Team, you can either:
- Chat with our Virtual Assistant Neo, available on our website and Help Center
- Choose the Support article on our Help Center that most closely addresses your question, and click ''Submit a Request'' at the end of the article.
Before your request can be escalated to a Customer Support agent, you need to be signed in to your Netatmo account to send your request, or you may be asked to provide your contact details (full name, email address, and the reason for your inquiry).
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