Netatmo’s Virtual Assistant, Neo, is designed to assist you efficiently using its existing knowledge base. To ensure the best possible experience, please follow the guidelines below:

1. Read Neo’s questions carefully before responding.
2. Answer only the question asked to avoid confusion.
3. If Neo asks multiple questions, respond to each one in the same order.
4. Use clear and simple sentences.
5. For closed-ended questions, reply with “Yes” or “No” only.
6. When Neo requests specific information, provide only the requested detail (e.g. order number, serial number).
7. If a specific format is required, ensure your answer matches it exactly.
8. Avoid giving single-word answers, unless it is a closed question or a multiple-choice response.
9. Do not share images or PDF documents, as Neo is unable to read them.

Updated July 24, 2026 11:43