The order confirmation email is sent from: contact@eshop.netatmo.com
If you do not see it in your inbox:
- Check your spam/junk folder
- Confirm that your payment was successfully validated
If your payment was validated but you did not receive a confirmation email, please contact us with the following information:
- Your full name
- Email address used for the order
- Proof of payment
To contact our Support Team, you can either:
- Chat with our Virtual Assistant Neo, available on our website and Help Center
- Choose the Support article on our Help Center that most closely addresses your question, and click ''Submit a Request'' at the end of the article.
Before your request can be escalated to a Customer Support agent, you need to be signed in to your Netatmo account to send your request, or you may be asked to provide your contact details (full name, email address, and the reason for your inquiry).
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