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I would like to return my order. How should I proceed?

For all orders placed on the online store, Netatmo guarantees: 60 days to change your mind from the date you receive the package and free returns.

If the return request is from one of the countries listed here, the prepaid return slip can be issued via your Netatmo customer account: https://auth.netatmo.com/
Go to your customer portal, select the order you want to return then the product(s) and click on 'Return Item'. Follow the instructions on the screen to finalise the return.

If the return request is from one of the countries listed here, please contact us and provide the following information:

  • Order number or attach the purchase invoice,
  • Reference and quantity of the returned product,
  • Reason for return (optional).

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