First, make sure that:
Your phone is connected to the Wi-Fi network you want to use for the Thermo Hub.
The Thermo Hub supports 2.4 GHz Wi-Fi only. It cannot connect to a 5 GHz-only network.
Bluetooth, Wi-Fi and location services are enabled on your phone during installation.
Your phone remains close to the Thermo Hub throughout installation.
Check the LED status
First, plug in your Thermo Hub to power it on. At startup, the LED turns green, first solid and then glowing. This indicates that the Thermo Hub is starting up. Do not unplug it. Wait until the LED is no longer green.
The LED can then show one of the following statuses:
LED status |
What it means |
What to do |
|---|---|---|
Glowing blue |
The Thermo Hub is ready for a new installation. |
Follow the instructions in the Home + Control app. |
Glowing white |
The Thermo Hub is already connected to Wi-Fi and is ready to complete setup. |
Make sure your phone is connected to the same Wi-Fi network as the Thermo Hub, then follow the instructions in the app. If you do not know which Wi-Fi network is configured, or need to change it, reset the Thermo Hub Wi-Fi configuration: (https://helpcenter.netatmo.com/hc/articles/31975495076882) |
Off |
The Thermo Hub has already been fully configured. |
It should be accessible from the owner's account. If you need to use it in a new installation, for example after buying it second-hand, factory reset the Thermo Hub: (https://helpcenter.netatmo.com/hc/articles/27693461826578). Caution: this removes the current configuration, product data and paired modules. |
Troubleshooting
The QR code cannot be scanned
The Matter QR code is located on the side of the Thermo Hub. You can also find it on the legal leaflet included in the packaging. If scanning fails:
Check that the app can access your phone camera.
Make sure the QR code is clearly visible and well lit.
Select Enter the code manually in the app.
The app cannot find the Thermo Hub
Make sure your phone and Thermo Hub are connected to the same Wi-Fi network. Also check that:
Your phone is not connected to a guest Wi-Fi network.
Your Wi-Fi router is switched on and working correctly.
You are not using a VPN during installation. Then select Retry in the app.
The installation still fails
Reset the Thermo Hub Wi-Fi configuration:How do I reconfigure the network of my Thermo Hub? After the reset and startup are complete, the Thermo Hub should glow blue. Restart the installation in the Home + Control app.
Updated