Help Center

What do I do if I cannot connect my modules to my Thermo Hub?

How to install a Thermostat on a Thermo Hub

Reboot the Thermostat.
Remove the batteries, reinsert them, and wait for the Thermostat to reboot.
You should see a “Hi” animation, followed by a snake animation.

If the snake animation does not appear.
The Thermostat is already paired with another Thermo Hub, but cannot reach it.
In that case, the Network LED on the Thermostat is red, and you need to reset the Thermostat.

To reset your Thermostat check the following Article


How to install a Thermo Link on a Thermo Hub

Check the LED.
Make sure the Thermo Link LED is blinking green.
If not, press the button once.

If the LED still does not blink green.
The Thermo Link is already paired with a Thermo Hub, but cannot reach it.
You need to reset it.

To reset your Thermo Link check the following Article


How to install a Valve on a Thermo Hub

Reboot the Valve.
Remove the batteries, insert them again, and wait for the Valve to reboot.
You should see a “Hi” animation, followed by a snake animation.

If the snake animation does not appear.
The Valve is already paired with another Thermo Hub, but cannot reach it.
In that case, the Network LED on the Thermostat is red, and you need to reset the Valve.

To reset your Valve check the following Article


How to install a Range Extender on a Thermo Hub

Reboot the Range Extender.
If the extender is already powered on, unplug it and plug it back in to force a reboot. The product LED should be blinking green.

If the LED still does not blink green.
The Range Extender is already paired with a Thermo Hub, but cannot reach it.
You need to reset it.

To reset your Range Extender check the following Article

Updated

Was this article helpful?

Need more help? Submit a request