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I have lost my Smart Key and my smartphone; how do I get into my home?

If you find yourself in this situation, don’t worry. There is a way to authenticate yourself for your Netatmo Smart Door Lock to unlock your door. Here are your options:

  1. Ask a friend or neighbour to lend you their smartphone.
    1. Guest function: from this smartphone, ask a member of your household to send you a temporary invitation and use that to unlock the door and get inside.
    2. In the Home + Security app: from this smartphone, log into your Netatmo account on the Home + Security app to unlock the door and get inside.

If your smartphone is lost or stolen, remember to reset the password for your Netatmo account.

Read article Is my password secure? How can I make it secure? 


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