Order cancellation is only possible for a short period of time after the order is created.
If your order has already been prepared in our warehouse or shipped, cancellation is no longer possible.

To request a cancellation, please contact Customer Service.

If cancellation is not possible, you can still use our 60‑day return policy once your order is delivered.
For more information, please refer to our return process (see article). Return costs are covered by Netatmo within this period.