Order cancellation is only possible for a short period of time after the order is created.
If your order has already been prepared in our warehouse or shipped, cancellation is no longer possible.
To request a cancellation, please get in touch with our Customer Support Team.
If cancellation is not possible, you can still use our 60‑day return policy once your order is delivered.
For more information, please refer to our return process (see article). Return costs are covered by Netatmo within this period.
To contact our Support Team, you can either:
- Chat with our Virtual Assistant Neo, available on our website and Help Center
- Choose the Support article on our Help Center that most closely addresses your question, and click ''Submit a Request'' at the end of the article.
Before your request can be escalated to a Customer Support agent, you need to be signed in to your Netatmo account to send your request, or you may be asked to provide your contact details (full name, email address, and the reason for your inquiry).
Updated