Help Center

The temperature measured by my ORIGINAL product differs from my other thermometers. What should I do?

A small temperature difference between your products and other thermometers in the same room is normal.

Why can the temperature differ?

For the Radiator Valve ORIGINAL

  • The valve measures temperature directly next to the radiator. Heat from the radiator can influence the measurement, which is a known limitation of valve-mounted sensors.

  • The surrounding environment can also affect the reading. For example, a nearby window, thick curtains, or limited airflow around the valve may impact the measured temperature. Make sure the valve is installed in a location that allows proper air circulation.

  • There may also be a short delay between the actual room temperature and the temperature measured by the product.

For the Thermostat ORIGINAL

  • Small differences compared to other thermometers are also normal. Temperature can vary depending on the height and position of each device within the room.

đź’ˇWhen a room equipped with Valve ORIGINAL also contains a Thermostat ORIGINAL, the temperature measurement of the Thermostat is used for heating regulation because it is generally more representative of the room temperature than the measurement taken by a valve installed on a radiator.

Adjusting the True Temperature

If you notice a consistent difference between the temperature displayed by your product and the temperature measured by a trusted thermometer, you can apply a temperature correction.

To do so:

  1. Open the Home + Control app.

  2. Go to Settings

  3. Select Manage my home.

  4. Choose the room where your Thermostat ORIGINAL or Valve ORIGINAL is installed.

  5. Tap on the three-dot menu and select True temperature

You can then enter the temperature measured by your reference thermometer. The system will apply a correction to the sensor reading.

The maximum adjustment range is ±5°C.

âś…For the most accurate room temperature regulation, we recommend installing a Thermostat ORIGINAL in rooms where Valve ORIGINAL temperature measurements do not appear to be optimal.

Was this article helpful?

Need more help? Submit a request