• How do I test my Relay's power supply?
• Which adaptor should I use to install my Smart Radiator Valve?
• My Valve doesn’t turn on when I insert the batteries, what should I do?
• I lost or broke a part of my Radiator Valve, how do I get a new one?
• I moved into a house equipped with Netatmo products, how do I use them?
• Which Netatmo heating solution should I choose for my home?

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• What do I do if I cannot connect to my Relay?
• I cannot connect my Netatmo devices to my Wi-Fi network. What should I do?
• I have changed my Wi-Fi Network (new router, new password...), how do I reconnect my Relay?
• My Valve is not reachable in the application. What should I do?
• How do I reset my Relay?
• There is no Wi-Fi signal near my heater. What do I do?

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• WebApp: a new redesigned interface, find out what's changing and why.
• How to modify the weekly schedule, how to apply different temperatures room by room?
• WebApp FAQ Energy
• The Netatmo application is not available for my Android Smartphone.
• How do I remove measurement points on the graph curves?
• How can I download the data history for my products? How are they interpreted?

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• Why does my Thermostat remain in Hysteresis mode even when I try to activate the advanced heating algorithm (PID)?
• How do I set up my products so they do not switch on the heating if I am away for a long period or during the summer?
• The temperature recorded by my Netatmo products is different from that shown on my usual thermometers. What should I do?
• I have just installed the Smart Radiator Valves but they do not activate the heating, what should I do?
• How does the open window detection work?
• The app displays the error "Impossible to reach schedule temperature". What should I do?

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• Is the predictive heating (Auto-Adapt) not reaching the desired setpoint temperatures?
• How to improve Heating Prediction (Auto-Adapt) with the Netatmo Weather Station?
• Auto-Adapt is not working properly. What should I do?
• Why does my heating come on earlier than the time programmed in my schedule?
• What is the predictive heating function (Auto-Adapt)?

• The screen of my Thermostat or my Valve has a fault, what should I do?
• User manual of the Energy products
• My Valve’s batteries have nearly run out or have run out.
• My Valve screen is frozen
• Suspension of IFTTT services for your Energy products
• How can I get around the limit of 10 rooms containing products?

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• Where can I find the HomeKit setup code?
• Is my product compatible with Apple Homekit?
• HomeKit does not work when I'm not at home.
• My products work correctly in the Netatmo app but don’t appear in my Apple applications (Home and Siri).
• How to share control of your Apple Home?
• How to allow Home app in iCloud?

See all 7 articles

• What are Amazon Alexa and Amazon Echo?
• How do I set up Amazon Alexa to control my Netatmo products?
• How do I use my product on Alexa?
• My account is linked to Alexa, but I don’t see my product in the Alexa app.
• My Amazon Alexa assistant says that my product is not responding.
• How do I remove access to my Netatmo products in Amazon Alexa?

• What is Google Assistant and Google Home?
• How do I set up “Google Assistant” to control my Netatmo products?
• How do I use my product on Google Assistant?
• My account is linked to Google Assistant, but I don’t see my product in the Home app.
• My Google Assistant says that my product is not currently available.
• How do I remove access to my Netatmo products from my Google Assistant?

• How does the Relay connect to the internet?
• I have several radiators in the same room. Do I need to install a Smart Valve on each one?

• Smart Radiator Valve
• Additional Smart Radiator Valve

• Smart Radiator Valves